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Open Internet Principles of Fast-Air Internet, Inc.
PDF Version
The Federal Communications Commission issued rules to preserve the Internet as an open platform. These rules
went into effect on November 20, 2011 and can be found at this link:
http://www.gpo.gov/fdsys/pkg/FR-2011-09-23/html/2011-24259.htm
. All Internet service providers are required to post information regarding various issues so that consumers,
both residential and business, can make informed choices about choosing an Internet service provider. This
document contains information regarding our services and in compliance with the FCC's rules. The policies
contained herein serve as a supplement to the existing terms of service.
The FCC's rules focus on four primary issues:
- Transparency. Fixed and mobile broadband providers must disclose the network management
practices, performance characteristics, and terms and conditions of their broadband services;
- No blocking. Fixed broadband providers may not block lawful content, applications,
services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or
block applications that compete with their voice or video telephony services;
- No unreasonable discrimination. Fixed broadband providers may not unreasonably
discriminate in transmitting lawful network traffic.
- Reasonable network management. ISPs may engage in reasonable network management
to maintain a high quality of service for broadband Internet access.
Network Practices
ISPs must disclose their network practices, specifically in the four general areas listed below.
ISPs may not block lawful content, applications, services, or non-harmful
devices, subject to reasonable network management. An ISP may not block consumers
from accessing lawful Web sites, subject to reasonable network management; nor shall
the ISP block applications that compete with the provider's voice or video telephony services,
subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting
lawful network traffic over a consumer's broadband Internet access service, although, reasonable
network management shall not constitute unreasonable discrimination. The FCC's rules state that a
network management practice is reasonable if it is appropriate and tailored to achieving a legitimate
network management purpose, taking into account the particular network architecture and technology of
the broadband Internet access service.
Congestion Management:
Fast-Air Internet maintains throughput of its network through balancing multiple Access Points (APs)
on it towers. It continues to add APs as needed and move customers to the new APs to maintain a high
level of throughput and consistency. We monitor each Access Point, Backhaul, and customer unit to determine
where problem areas are developing to resolve any issues quickly. We also have backup backhauls to offset
any additional loads to the primary network hub. We do enforce our monthly bandwidth usage limits, report
overages throughout the month to our customers and bill in arrears for any overages.
Application-Specific Behavior:
Fast-Air Internet does not treat any application differently. We look at usages as a whole. In the
case where a customer's usage is high we do make recommendations to the customer to reduce usage at
the customer requests.
Device Attachment Rules:
Our Access Agreement does not allow the operation of any servers unless previously approved by Fast-Air.
We do not limit or restrict any devices on the network, however, if customer has multiple units to connect
they are required to use a router rather than a switch to avoid using multiple public IP addresses.
Security:
Upon installation of a customer unit, all customers' computers available at time of installation are
check for antivirus and malware removal software. If the software is not present, we load the required
software for the customer if they prefer. We do block certain incoming ports to provide added security
to customers as these ports are known security holes with most Windows operating systems. Customers can
bypass the blocked ports by purchasing a static IP which can be setup to open all ports. All firewall,
mail servers, and web servers operated by Fast-Air are utilizing firewall and antivirus protection.
Performance Characteristics
ISPs must disclose the following network performance characteristics:
Service Description:
Fast-Air Internet utilizes fixed wireless technology to provide a customer with broadband services. We offer
multiple speeds with average low latency to the net no more than 80ms with typical less 40ms. Our speed and
bandwidth quotas may be found on our website under 'Services - Plans'. Fast-Air Internet's Line-of-sight (LOS)
units are fully capable of quality VOIP service, however, the Non-Line-of-sight (NLOS) units may not provide
consistent jitter to handle VOIP services. Other applications, such as online gaming, VPN, and others, perform
well under all our units.
Impact of Specialized Services:
Fast-Air Internet does offer VOIP services when requested. If a customer request VOIP service that utilizes a
NLOS unit, they are given a VOIP test unit to try to one week. If they are satisfied with the quality of the
service they can purchase the service.
Commercial Terms
ISPs must disclose the commercial terms of its broadband Internet access service including those listed below.
Pricing:
Service plans and fees may be found on our website (http://www.fast-air.net) under Services - Plans. Usage
overage rates are also provided on this page.
Privacy Policies:
Fast-Air Internet does not maintain any history of customer's browsing information or network traffic
except if legally requested by Local, State, or Federal Authorities. We do not give out any customer information
of any kind to any third parties.
Redress Options:
Fast-Air Internet addresses customer complaints in a timely and fair manner.
FCC Notice
If a customer believes that these open Internet rules are not being met, the customer may file an informal
complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its
website at the following address: http://esupport.fcc.gov/complaints.htm. Customers may also file a formal
complaint at the FCC using Part 76 of the Commission's rules.
Additional Disclaimers
The Open Internet Rules, as adopted, and these Open Internet Principles are not intended to affect,
alter or otherwise supersede the legal status of cooperative efforts by broadband Internet Access Service
Providers and other service providers that are designed to curtail infringement in response to information
provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests
of the company, rights holders, and end users. Furthermore, the FCC's Open Internet Rules, as adopted, and
this company's Open Internet Principles do not prohibit the company from making reasonable efforts to address
the transfer of unlawful content or unlawful transfers of content. For additional information, please review
the Wireless Access Agreement for our Acceptable Use Policy.
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